FAQ

What steps are being taken to manage tariffs?

We’re setting up our UK hub for warehouse and fulfillment, so shipments from China will go directly to the UK. This route will help mitigate tariffs on your international orders.

Who can I contact with further questions?

If you have any questions or need assistance, please don’t hesitate to send us a message here! https://www.bellamihair.com/pages/contact-us

My colour is on back order, can I still purchase it?

Yes, you certainly can! Placing an order will reserve a set for you so once we are back in stock, we will send you your BELLAMIS right away!

What is the double drawn range?

Our double drawn range means thick and voluptuous hair from top to bottom. This is in contrast to the natural ends like our own hair has, which may be thinner towards the bottom.

My payment won't go through?

Try using a different browser, this tends to be the solution. If you are still experiencing issues, feel free to contact us at info@bellami.com :)

Why are my clip-ins shedding?

Some shedding is normal during the first couple of wears. But if shedding is excessive, please contact us.

What does it mean when an item is on Back-Order?

It means that we are currently stock but that there are shipments on their way to re-stock our warehouses. Ordering an item that is currently on back order is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it!The backordered items in any order will automatically ship out as soon as we receives the items.You will be notified via a shipment confirmation email (and a tracking number) once your back ordered items have shipped. You will not need to contact customer support, or do anything to follow up on the back ordered item We will take care of it for you from here on out!We will do our best to estimate when back ordered items are expected to ship, and post this information on the website, as well as update all customers who have purchased back ordered items.

How long does my hair have to be to wear BELLAMIS?

We recommend 6 inches minimum, but if you think you can make it work then you are more then welcome to try it out :)

How do I clip-in my BELLAMIS?

We have a whole page dedicated to this on our site! Check it out here: www.bellamihair.com/pages/fitting-your-bellami-hair-extensions

Do I need to wash BELLAMI clip-ins before wearing them?

All clip-ins have a protective vitamin seal. Before wearing or installing them, it's necessary to wash the extensions.

Can I use styling tools on my BELLAMIS?

Yes you can! We always recommend using a heat protectant spray and on a side note some ladies wash them first to take off the vitamin enriched coating.

How long does shipping take?

Canada: 7-12 working days; USA: 5-7 working days; International: 10-15 working days (may be longer for slow-to-ship countries)

How do I track my package?

You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. In some circumstances, this tracking number is not a step by step tracking rather a delivery confirmation.

The color is bleeding during the first wash; is that normal?

Washing may cause some excess color to come off, but this is normal and doesn't affect the quality or color of the extensions. Color bleeding may occur during the initial wash and last a few washes, especially for darker shades.

What is the difference between the wrap & clip ponytails?

Our wrap ponytail is a more natural way to get great length and volume! You would simply put your natural hair into a ponytail, and then place the bobby pin anchor into the top of the ponytail. Then, you would wrap the single strand of hair around until it Velcro’s together! Some people also like to use bobby pins to make it more secure.Our clip ponytail is the better option for higher ponies. You would put your natural hair into a ponytail, and then tie it again with the hair tie attached to the clip. Afterwards, you will use the claw clip to clip the ponytail on your natural hair.

Where do you ship from?

Our shipping facility is currently located in Los Angeles, California USA.

Can I wash my BELLAMIS?

Absolutely, try staying away from shampoos with sulfate in them and use hydrating conditioners! Leave-in conditioners and heat protectants will prolong your BELLAMIS life span.

How do I know which colour to choose?

If you are unsure on which colour will match you, feel free to send us an email to info@bellami.com of your hair taken outside in natural light and we would love to colour match you :)

My BELLAMIS aren't the right colour and I haven't opened the main part of the package, how do I return/exchange?

If you would like to send them back for an exchange or refund, you may do that as long as the security seal has not been broken and they have not been opened or worn, please contact us prior to sending your BELLAMIS back for full details & address information.Please write on the outside of the package with a marker "RETURN - NO DUTIES" so they don't get held up in customs. Please also include your order number inside the package. Please do not use UPS as they can charge very high rates on this side of the border. Feel free to use USPS regular shipping. We recommend sending it back with a tracking number as we cannot be held liable for lost or unknown whereabouts of returns or exchanges.*Note: You may only return or exchange any BELLAMI Professional Styling Tools if the item was purchased at full price. If a promotion or discount code was used, we are not able to offer a return or exchange.*

Can my BELLAMIS be dyed?

Our extensions are 100% human hair that have gone through its own dyeing process, and although they were constructed to accept color, we do suggest getting a professional opinion by an experienced colorist. Dyeing may lead to shortening the lifespan of your BELLAMI’s and possibly cause damage if not done correctly. We also recommend not lightening or using any bleaching agents.We do not recommend dying our Balayage or Ombre sets as they have been processed multiple times. Due to the processing they have gone through they do not take to dying well.Please keep in mind, that if chosen to dye BELLAMIS, it is up to the customers discretion and done at your own risk.One of our fashionistas and fabulous YouTube beauty guru has a video on dying them, showing you how simple it is, which can be watched here: http://www.youtube.com/

How long does my hair have to be to wear BELLAMIS?

We recommend 6 inches minimum, but if you think you can make it work then you are more then welcome to try it out :)

How long do BELLAMI clip-ins last?

With proper care, they last 6-12 months. Their lifespan will also depend on how often they are worn.

Can you sleep in clip-ins?

No. Sleeping in clip-ins is uncomfortable and can damage the clips and cause matting and tangling.

After washing, how should you dry the clip-ins?

Hang them on the BELLAMI Extension Holder, then apply a leave-in conditioner and let them air dry. You can also apply a heat protectant and blow dry the extensions. The holder also makes it easy to curl or straighten the extensions before installing them.

How often should BELLAMI clip-ins be washed?

ONLY wash them when they look and feel like they need it. Since they don't receive the scalp's natural oils, they are prone to dryness, so you don't need to wash them as often as your hair. However, if you feel buildup on them and they're dull and lifeless—it's time for a wash!

Do I need to wash BELLAMI clip-ins before wearing them?

All clip-ins have a protective vitamin seal. Before wearing or installing them, it's necessary to wash the extensions.