Customer Service

Shipping & Delivery (WORLDWIDE SHIPPING)

Veterean's Day

We will be closed on Wednesday the 11th in observance of Veteran's Day. For any orders received after Tuesday the 10th, 3 PM MT (5 PM ET) they will be processed on Thursday the 12th. This can cause a delay in your order delivery. Thank you for your understanding!

How do I File A Shipping Protection Claim?

Access this link to lookup existing claim or file a new claim: https://www.bellamihair.com/pages/claim-lookup

INTERNATIONAL DELIVERY

Bellami ships all orders from our worldwide distribution center in Salt Lake City, Utah. We operate a state-of-the-art facility, and ship over 99% of orders received by 2:00pm Pacific Time the same day when placed Monday through Friday!

Order by phone call at 1-844-235-5264
We are available to take your order and answer your questions from 7:00am to 4:00pm Pacific Time Monday through Friday.

Or contact us here https://www.bellamihair.com/pages/contact-us

What is the international fulfillment timeline for international orders? 

Fulfillment transit timeline is 2-5 business days for Canada, Europe and the UK. All other countries will have shipping fulfillment transit timelines shared at checkout.

Are any countries excluded from international shipping?

Most countries are included, except where there are country-specific shipping restrictions (e.g. North Korea, Cuba, Iran, Sudan, Syria, Myanmar, Ukraine, South Sudan, Sierra Leone, Palestine)

Are there specific shipping rates for international orders? 

Yes, we have specific international shipping rates:

• For orders under the equivalent of $200 USD, a flat shipping fee of $20 USD (converted to your local currency) will apply.
• For orders over the equivalent of $200 USD, international shipping is free.

All amounts are automatically converted to your local currency at the current exchange rate during checkout.

Are there specific free shipping rates for international orders? 

Yes, for Canada only, we have specific free shipping rates:

Professional Stylists:
• Standard Shipping: For orders over $390 CAD, standard shipping will be free.
• Express Shipping: For orders over $510 CAD, express shipping will be free.

Retail Consumers:
• Standard Shipping: For orders over $350 CAD, standard shipping will be free.
• Express Shipping: For orders over $455 CAD, express shipping will be free.

Will all Bellami products be available for international shipment?

No. Not all products are available for international shipping at this time, but select BELLAMI products are. We’ll continue expanding availability as our new international fulfillment system is fully implemented.

Are Educational Kits available for international shipping? 

Yes. Educational Kits are available for international order. However, they are not available for order on bellamiprofessional.com. International Educational Kit Orders will need to be placed directly with your Bellami Sales Team Representative.

USA DELIVERY

We offer a variety of shipping options to choose when you would like to receive your order.

Standard: 4-6 Days
We are unable to ship to PO Boxes. Please provide your street address for delivery.

Rush: 2 Business Days
We are unable to deliver to PO Boxes. Please provide your street address for delivery.

Overnight: Next Business Day
We are unable to deliver to PO Boxes. Please provide your street address for delivery. Exact time of delivery cannot be guaranteed, and some rural or remote areas can take longer.

USPS Priority Mail: P.O. Box/APO/AE
Delivery time dependent on location

USPS Priority Mail: Alaska/Hawaii
Delivery time dependent on location

International Priority: 3-6 Days | Puerto Rico/Guam
Business days, Monday - Friday

Shipping Rates

The charges will be calculated and displayed after you enter your shipping information. You will know the exact amount of the shipping cost before you enter your credit card details and confirm your order. We ship through a variety of carriers to ensure safe, reliable, timely delivery.

Important Shipping Information

Please ensure that your address is entered correctly. Although we have systems in place to help standardize addresses, be sure to confirm that a suite, apartment or unit number if applicable is included. Incomplete address information (Main St. vs. Main Ave. vs. Main St. NW) can delay the delivery of your order. We cannot be held responsible for orders that are delayed or misrouted due to incorrect information. Please contact us for assistance with correcting an address on an order you have placed. Some items have restricted shipping options, and those are listed on the specific product pages, and during the checkout process.

Tracking Your Package

After your order is shipped, we will send you an email shipment confirmation. It will also provide a shipment tracking number, with easy links to the shipping carrier’s websites, so you can track the status of your order. Contact us if you need help tracking your order.

Free Shipping

Free shipping for standard USPS (4-6 Business Days Monday-Friday) will be applied to cart automatically for orders over $275 dollars (USD) not including sales tax. Applicable shipping fees apply when spend minimum thresholds are not met. Bellami reserves the right to change are shipping policies at any given time with or without notice. Promotional shipping offers are valid according to promotional periods per outlined on our owned and paid media channels and are subject to end/change with or without any given notice.

I have a question not listed here. Who can I contact?

Please reach out to your Bellami Sales Team Representative or contact our Customer Service team at info@bellamihair.com for any additional questions.